Website Policies and Rules

Terms and Conditions

1. Customer Information

Customers must provide correct and accurate information when placing an order, including their name, mobile number, address, vehicle details, and Vehicle Identification Number (VIN), where needed.

Customers are responsible for the consequences of errors arising solely from incorrect information they provide, to the extent permitted by applicable laws and regulations.

If you discover an error in your information or order, please contact Engine Spares as soon as possible and, where possible, before the order is shipped.

If the ordering method does not allow you to correct an error in your electronic communication, you may request a correction within the period and subject to the conditions prescribed by law.

2. Orders and Confirmation

Orders are subject to review and confirmation by the Engine Spares team before fulfillment.

We may contact you to confirm vehicle details, the VIN, the part number, or other information needed to check that the requested part is suitable.

If a product cannot be supplied, or an unintentional error is identified in the price, description, or order details, we will notify you as soon as possible.

If the error is attributable to Engine Spares, you may choose, as applicable, to proceed with the order after the information is corrected or to cancel the order and receive a refund of the amounts due to you.

If an order is canceled because a product is unavailable or because of an error by Engine Spares, you will not be charged payment gateway fees, administrative fees, or fees for shipping services that have not been performed.

3. Prices and Payment Methods

All displayed prices are in Saudi Riyals and include Value Added Tax (VAT), unless clearly stated otherwise.

Payment may be made using the payment methods available on the website or any other method approved by Engine Spares.

When a customer is entitled to a refund, Engine Spares does not deduct fixed administrative fees or payment gateway fees merely for processing the refund. This does not include actual shipping costs for which the customer is responsible in the circumstances set out in the Return and Exchange Policy.

4. Vehicle Identification Number (VIN) and Part Compatibility

Vehicle and part specifications vary by model, model year, engine, trim level, and market. Engine Spares may therefore request the Vehicle Identification Number (VIN), part number, or additional information to verify compatibility.

Customers must provide accurate information when that information is used to select a part.

If the correct part matching the information supplied by the customer is provided, and the incompatibility is proven to result solely from an error in that information, the applicable return or exchange provisions will apply.

Please check the part number and compatibility before installation, and contact us immediately if there is any discrepancy.

Return and Exchange Policy

5. Statutory Right of Cancellation Within Seven Days

Subject to the exceptions prescribed by law, you may request cancellation of the purchase contract and return the product within the seven days following the date you receive it, provided you have not used or benefited from the product.

You must submit your cancellation request within the statutory period through one of the customer service channels published on the website, stating the order number and the product you wish to return.

The time needed to arrange return shipping after a request has been submitted on time does not invalidate your right to make that request.

Opening the packaging for inspection alone does not automatically justify rejecting a request, provided the product remains intact and unused and no statutory exception applies.

6. Voluntary Exchange Within Six Days

In addition to statutory rights, Engine Spares offers a voluntary commercial benefit allowing non-electrical parts to be exchanged within six days of receipt.

To qualify for this benefit, the part must be:

• uninstalled;
• unused;
• unmodified;
• in its original condition;
• complete with its accessories; and
• in its original packaging, which must be in suitable condition.

This additional commercial benefit does not limit your statutory rights, including the statutory right of cancellation and rights relating to defects and non-conformity.

7. Electrical and Electronic Parts

Electrical and electronic parts are excluded from the voluntary six-day exchange program.

However, classifying a product as electrical or electronic does not remove any statutory rights that apply to it.

Electrical and electronic parts cannot be returned solely because of a change of mind after they have been installed, connected, operated, programmed, used, or otherwise benefited from.

The original packaging and seal must be preserved where opening them would affect the ability to resell the part as new, subject to your statutory rights. Opening the packaging or seal alone is not an independent reason to refuse statutory cancellation if the part remains intact, has not been used or benefited from, and no statutory exception applies. Missing packaging or a missing seal alone is also not a reason to refuse to consider a claim involving a defect, non-conformity, or supply of the wrong item.

If a part is defective, does not conform to the order, or the wrong part has been supplied, the matter will be handled as a defect or non-conformity claim under this policy. A claim will not be rejected merely because the part is electrical or electronic.

Engine Spares may inspect the part and coordinate with the dealer or supplier where needed to establish the cause of the fault. A technical report may be requested when necessary to assess the claim.

The warranty does not cover damage proven to have resulted from misuse, incorrect installation, incorrect connection, incorrect programming, or a modification that caused the damage claimed.

8. Used or Installed Parts

Returns are not accepted solely because of a change of mind after the part has been used, installed, or benefited from, or where a statutory exception applies.

For the purposes of this clause and the clause on electrical and electronic parts, installation or connection is assessed according to whether it constitutes use of the part or a benefit derived from it, or falls within a statutory exception. Neither installation nor connection is to be interpreted as an independent exception beyond those provided by law.

This restriction does not apply in a way that removes a statutory right relating to a defect, non-conformity, or supply error.

9. Defective, Damaged, or Non-Conforming Parts

Please inspect the product when you are able to do so and notify Engine Spares within a reasonable time after discovering:

• a defect;
• damage;
• a product different from the one ordered;
• missing parts or accessories; or
• non-conformity with the agreed specifications.

Please provide your order number, a description of the issue, and any available photographs or documents that may help us assess the matter.

If it is established that Engine Spares supplied an incorrect, defective, or non-conforming product, the matter will be resolved through an exchange, return, refund, or other remedy required by law, as applicable.

Claims involving defects or non-conformity are not subject to the six-day period for voluntary exchange, or to the period for change-of-mind returns where the customer has other statutory rights.

Shipping Costs for Returns and Exchanges

Shipping and Delivery

13. Shipping Orders

Orders are shipped through carriers approved by Engine Spares.

Before the contract is concluded, the customer will be informed of shipping fees, any potential additional costs, how they are calculated, and the conditions under which they are payable, as applicable.

Order preparation and handover to the carrier are separate from the time it takes for the shipment to reach the customer.

14. Order Preparation Time

In-stock products are normally prepared and handed over to the carrier within one business day of order confirmation and payment.

Orders requiring VIN or part-compatibility checks, out-of-stock parts, and special orders may require additional time. The customer will be advised of the expected timeframe as applicable.

The time needed to prepare an order and hand it over to the carrier is separate from the time it takes for the shipment to reach the customer.

15. Delivery Time

Delivery times vary depending on the city, carrier, and nature of the order.

Before the contract is concluded, the customer will be informed of the delivery arrangements and the expected delivery timeframe or date, according to the nature of the order. The delivery date will be stated on the invoice in accordance with legal requirements.

If Engine Spares has committed to a specific date for an order, this policy does not override that commitment.

16. Delivery Delays

Engine Spares will notify the customer of any expected delay that materially affects delivery as soon as it becomes aware of it.

Customers retain their rights relating to delivery delays under applicable laws and regulations, including the applicable provisions of the E-Commerce Law.

17. Undelivered Shipments

If your shipment has not arrived, please contact us so that we can check its tracking information and address the matter.

If delivery cannot be completed because the customer provided incorrect information or refused to accept the order without a valid reason, the customer may bear the actual return or reshipping costs permitted by law.

Failure to receive a shipment does not, by itself, remove the customer's right to make a legitimate claim.

18. Carrier Responsibility

Handing a shipment over to the carrier does not release Engine Spares from its legal obligations to the customer.

In the event of loss, damage, or a delivery issue, Engine Spares will follow up with the customer and the carrier according to their respective responsibilities, while retaining its right to seek recourse against the carrier where appropriate.

19. Product Warranty

Warranty terms vary by product, brand, and supplier.

Where a product is covered by a warranty from the manufacturer, dealer, or authorized distributor, the terms of that warranty apply to the relevant product, without prejudice to the customer's statutory rights or Engine Spares' legal obligations.

Customers may contact Engine Spares to find out the warranty terms and claim procedures for a specific product.

The warranty does not cover damage proven to have resulted from misuse, incorrect installation, incorrect connection, incorrect programming, or a modification that caused the damage claimed.

20. Refund Method

Amounts due to the customer are refunded to the original payment method wherever possible.

When a customer is entitled to a refund, Engine Spares does not deduct fixed administrative fees or payment gateway fees merely for processing the refund.

Where the customer is responsible for shipping costs under the Return and Exchange Policy, only actual shipping costs that are payable may be deducted. The amount and reason for the deduction will be explained to the customer.

No fees will be deducted for shipping services that have not been performed or for costs that Engine Spares has not actually incurred.

21. Refund Processing Time

Once a refund is approved, Engine Spares initiates the refund within 1–3 business days.

The time it takes for the amount to appear in the customer's account after the refund has been processed may vary depending on the payment service provider or card-issuing bank. This is separate from Engine Spares' internal processing time.

If a claim requires the product to be returned and inspected, the refund processing period begins after the product is received and eligibility for a refund is verified without undue delay.

If cancellation does not require a product to be returned, such as cancellation of an order that has not been shipped, receipt of a product is not required before refund processing begins.

Any deduction permitted under this policy and the reason for it will be explained to the customer.

22. Submitting an Exchange Request, Return Request, or Claim

You can contact Engine Spares through the contact channels published on the website. For exchanges, returns, complaints and after-sales support, please contact our Customer Care team at customer-care@enginespares.com.sa or submit the Customer Service form on the website.

When submitting a request, please provide the following information, to the extent available:

• order number;
• customer name;
• mobile number;
• part number;
• reason for the request; and
• supporting photographs or documents, where needed.

The Engine Spares team will review the matter and contact you about the next steps.

23. Statutory Rights

Nothing in these terms is to be interpreted as removing or restricting a right that cannot lawfully be waived under the applicable laws and regulations of the Kingdom of Saudi Arabia.

If any provision of this policy conflicts with a mandatory legal requirement, that requirement will apply to the extent necessary.

24. Updates to These Terms

Engine Spares may update these terms and policies as needed.

The updated version applies to new orders placed after publication and does not diminish rights arising from earlier orders or statutory rights.