Terms and Conditions
1. Customer Data
The customer acknowledges that all information entered on the site (such as name, mobile number, city, and VIN number if available) is correct and accurate, and assumes full responsibility for any errors in this data.
2. Orders and Confirmation
All orders are subject to review and confirmation by the team Engine Spares before execution, and the institution has the right to cancel the order in case the part is not available or if there is an error in the price or data.
3. Prices and Payment Methods
All prices displayed on the site are in Saudi Riyals and include Value OF the Tax .
Payment is made through the available payment methods on the site or as agreed upon with the customer.
4. Chassis Number (VIN)
The customer is responsible for providing Engine Spares with a correct and accurate VIN number.
The company is not responsible for parts ordered based on an incorrect VIN number.
5. Limitations of Liability
Engine Spares inspects the parts and ensures their safety before handing them over to the shipping company, and the company is not responsible for any damages that may occur after the shipment is handed over to the shipping company.
6. Amendments to the Terms
Engine Spares has the right to modify or update these terms and conditions at any time without prior notice, and continued use of the site constitutes acceptance of these modifications.
Return and Exchange Policy
1. Return and Exchange Period
The customer has the right to request a return within a maximum period of 3 days from the date of receipt except for electrical parts..
The customer has the right to request a replacement within a maximum period of 6 days from the date of receipt except for electrical parts..
It is required that the item is in its original condition and within the original packaging.
After the above-mentioned periods have expired, the customer is not entitled to request a return or exchange.
2. Shipping Policy
Orders are shipped via shipping companies approved by Engine Spares.
The customer bears all shipping costs.
3. Shipping Fees for Returns or Cancellations
In the case of a return, all shipping fees will be deducted from the refunded amount.
In the case of canceling the order after it has been shipped, whether it was received by the customer or not, the full shipping fees will be deducted from the order value.
4. Undelivered Shipments
Engine Spares does not bear any responsibility for shipments that have not been received from the shipping company.
5. Installed Items
Returns or exchanges of any item after installation are not accepted, except in the case of a verified manufacturing defect.
6. Condition of the spare part
To complete a return or exchange, the item must be in the original box, unused or unmodified, and with all its accessories.
7. Payment Gateway Fees
Payment gateway fees will be deducted from the order value when processing the return.
Engine Spares has the right to deduct administrative and processing fees starting from
8. Administrative Fees
40 Saudi Riyals from the total refunded amount.
9. Warranty on Items
The warranty only covers items that have been installed at authorized centers or according to the supplier's conditions.
Replacement of electrical items.
9. Parts warranty
According to the agent's terms.
Replacement of electrical parts
Replacement of electrical parts in case a manufacturing defect is found
A report from the agent must be provided before the exchange if required by the agency.
No misuse of the product.
The original packaging of the part must be provided.
The institution has the right to inspect the product at the agent before the exchange process.
Shipping and delivery
1. Orders are shipped via shipping companies approved by Engine Spares, and the customer bears all shipping fees.
1. Mechanism for Delivering Items upon Return or Exchange
The customer is responsible for delivering the shipment to the shipping company and all shipping costs.
The institution is not responsible for any part shipped by unapproved methods or in violation of the above.
2. Delivery within the city of Riyadh
Orders within Riyadh are delivered within up to 24 hours , and delivery times for body parts may vary depending on part availability and the nature of the order.
Delivery time does not include Fridays and official holidays.
4. Delivery outside the city of Riyadh
The institution will deliver the customer's order to the shipping company within 24 hours of the customer's order for the parts.
Refund mechanism
Return and transfer details and procedures
- The refund will be returned to the customer using the original payment method within a period of 1 to 3 business days after receiving the part, inspecting it, and ensuring it meets the return conditions.
